Chatbot development

We’re chatbot developers.

Chatbots are transforming customer service, boosting ecommerce conversion rates and disrupting business. And they’re fun to build.

• $8bn savings generated by chatbots by 2022 (Juniper)
• 1950 date Alan Turing first outlined chatbot concept
• 85% volume of chabot led customer service interactions by 2020 (Gartner)
• 10451 answers in library of RW’s first deployed chatbot

Why use a chatbot?

Customers want answers

The immediacy with which chatbots respond has seen messaging become end consumers’ preferred customer service channel globally according to Forrester.

Support savings

IBM research suggests that 265 billion customer support requests are made every year and that the use of chatbots to handle simple requests will reduce customer service costs by 30%.

Conversion

Chatbots improve conversion rates. In 2017, a bot deployed on the Australian Open website delivered nearly three times more ticket sales than their official ticketing platform.

Why appoint Rogerwilco’s chatbot development team

AI specialists

While we’re technology agnostic when it comes to chatbot development, our partnership with Acoustic (previously IBM Watson Marketing Cloud) exposes us to the latest trends in artificial intelligence and has shaped the direction of our messaging service and chatbot interventions.

Business centric

Our well rounded team of strategists, consultants, developers and copywriters will work in harmony to validate your business case, build your chatbot and, where required, assist you in scripting the core library of Q&As you’ll need to initiate your messaging service.

Agile

Chatbot deployment generally requires ongoing iteration as audience feedback is gathered. We’ve built our business on a backbone of agile processes that enable us to support projects with an ongoing (and highly structured) service level agreement.