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15.08.2024
Harness Customer Reviews for E-commerce and Brand Growth
Customer reviews are now pivotal in shaping the e-commerce landscape in South Africa. According to the 2024 South African Customer Experience Report, 66% of consumers trust reviews on company websites, a significant increase from 54% in 2021. This growing reliance on peer feedback underscores the critical role reviews play in influencing consumer decisions and brand perception.
Join our esteemed panel as we unpack trends, best practices and strategies to increase sales and improve trust.
This webinar takes place on 18 September 2024 at 10H00.
Discussion highlights will include:
- Trends and data from the 2024 CX Report that are shaping online shopping
- The rise of the “Super Shopper” and what it means for online retailers
- Insights into consumer trust and the importance of online feedback
- Effective ways to leverage reviews to boost customer satisfaction and sales
Speakers:
- Mongezi Mtati, Senior Brand Strategist at Rogerwilco
- Julia Ahlfeldt, Customer Experience Strategist, Business Advisor and Co-Author of the SA CX Report
- Amanda Reekie, Founder of ovatoyou market research agency and Co-Author of the SA CX Report
- Shekara Hellmann Singh, Experienced brand and digital marketer
Register below to join us!
