Rogerwilco and partners have released the 2020 South African Digital Customer Experience Report.
Customer experience is crucial in determining whether an online journey is a success or a failure, but unable to find decent South African data on the impact of good or bad CX, we decided to commission our own research. We published the findings of our first annual survey in 2019 and are pleased to present you with an updated report for 2020.
Rogerwilco, in partnership with online research company ovatoyou and CX expert Julia Ahlfeldt, bring you the 2020 Digital Customer Experience Report - a compilation of over 2 000 consumer interviews supported by commentary from some of South Africa’s most respected marketers including representatives from Cape Union Mart, Gumtree, Multichoice, Nedbank, Nestlé, Nissan, Old Mutual, Peach Payments, Rand Merchant Bank, Sanlam Investments, WesBank, Woolworths and Zulzi.
Simply complete the form below to download your copy today. Rest assured that your data’s safe and we will not send you spammy (or any) emails unless you ask us to.
We’ll be holding webinars (and possibly seminars) in the near future. If you’d like to attend one, please tick the checkbox and we’ll send you an invite once dates have been finalised.
If you're interested, you can read some of the media coverage that's appeared since the report was published.
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