The 2019 South African Digital Customer Experience Report

Fri, 20/09/2019 - 13:00

Attention! We have released the 2020 Digital Customer Experience Report for South Africa.

Customer experience plays a fundamental role in determining whether an online journey is a success or a failure, but unable to find decent South African data on the impact of good or bad CX, we decided to commission our own research. 

In partnership with online research company ovatoyou and CX expert Julia Ahlfeldt and with commentary from a panel of senior marketers from Cape Union Mart, eBay, Nissan and Tyme Bank we present The R34bn Opportunity Cost of Online CX | The 2019 South African Digital Customer Experience Report. 

Click the button below to download your copy. And, respecting your right to a frictionless experience, we won’t ask you for your contact details. But if you’d like to hear our news and views do please subscribe to our irregular newsletter. You should see the signup form appear any time now!

Download Report

Need Assistance with Digital Strategy?

Rogerwilco’s team of strategists, business analysts and data scientists is here to help.